....and we know that the highest levels of service and expertise can only be achieved by relentless attention to detail, a real commitment to professional development, and a determination to attract and retain only the very best staff.
Not only are we members of all the major professional bodies, we are also enthusiastic participants in business improvement and quality accreditation programmes such as Investors In People and the ISO 9001 2000 quality standards.
James Anderson strive to exceed customer expectations and to that end in 1998 introduced an incentive to all members of staff where they will receive an enhanced salary when clients felt that the service they received was commendable.
We continually strive to provide the highest quality of service in the industry. In doing so, we want to make certain that the service we provide is responsive, thorough and conscientious. We also want to prove through public response that we are the best in the business.
It is important that our negotiators recognise the value of providing the highest levels of service to our clients. Our top negotiator is also financially rewarded for his/her achievements.
By giving an award based on client response it shows the public that we really do care about their needs and concerns.
Negotiator Awards - are based on the service provided to clients by the negotiator. The negotiator gains points for excellent and good responses to certain questions and no points for fair or unsatisfactory responses.
Office Awards - are based on the service provided by the particular office. Points are given for excellent and good responses. No points are given for fair or unsatisfactory responses.