What is It?
James Anderson strive to exceed customer expectations and to that end in 1998 introduced an incentive to all members of staff where they will receive an enhanced salary when clients felt that the service they received was commendable.
Why is it important?
We continually strive to provide the highest quality of service in the industry. In doing so, we want to make certain that the service we provide is responsive, thorough and conscientious. We also want to prove through public response that we are the best in the business.
It is important that our negotiators recognise the value of providing the highest levels of service to our clients. Our top negotiator is also financially rewarded for his/her achievements.
By giving an award based on client response it shows the public that we really do care about their needs and concerns.
How is it earned?
Negotiator Awards - are based on the service provided to clients by the negotiator. The negotiator gains points for excellent and good responses to certain questions and no points for fair or unsatisfactory responses. Office Awards - are based on the service provided by the particular office. Points are given for excellent and good responses. No points are given for fair or unsatisfactory responses.
Our positive approach
If you are planning to sell your property or are looking for a tenant, talk to us first. We think you’ll be impressed by our proactive approach.
Our people enjoy working closely with clients, and are rewarded for the quality of the service they provide through our remuneration programmes. We have an excellent record for retaining our best people, which ensures a standard of service consistency and continuity that other agents cannot match.